Privacy Policy

I. Scope of Application

This policy applies to the collection, use, storage, and processing of personal information of users (including patients and potential users, hereinafter referred to as "you") by the Clinic through official websites, online booking systems, in-store registration, customer service communications, and all other channels.

This policy aims to protect your privacy rights and regulate the Clinic's information processing behaviors. Please read and understand the content of this policy carefully.

II. Information Collection and Use

The Clinic collects necessary personal information solely for the purpose of providing dental services, fulfilling legal obligations, and improving service quality, as follows:

1. Necessary Information

• Identity and contact information: Including but not limited to your name, contact phone number, email address, residential address, etc., used for appointment confirmation, treatment notifications, post-treatment follow-up, and emergency contact.
• Health information: Including but not limited to your dental examination records, medical history, treatment plans, examination reports, drug allergy history, etc., used for developing personalized treatment plans, ensuring treatment safety, and post-treatment recovery follow-up.
• Device and usage information: When you visit the Clinic's official website, the system may automatically collect your device model, IP address, browsing history, page stay time, etc., used to optimize website experience, troubleshoot technical issues, and count access data.

2. Restrictions on Information Use

The personal information collected by the Clinic is only used for the following purposes and will not be used beyond the following scope without your explicit consent:

• Providing dental services (such as appointment scheduling, treatment execution, post-treatment care guidance);
• Fulfilling legal obligations (such as cooperating with medical regulatory authorities' inspections, responding to legal proceedings);
• Improving service quality (such as optimizing appointment processes and improving medical service details based on your feedback);
• Sending necessary notifications (such as changes in clinic business hours, appointment time adjustments, oral health science information).

III. Information Protection Measures

The Clinic attaches great importance to the security of your personal information and has established a sound technical and management protection system to prevent information from being accessed, disclosed, altered, or destroyed without authorization:

1. Technical protection: Sensitive information collected (such as health records, contact information) is stored in encrypted form. The official website and appointment system are equipped with firewalls and intrusion detection mechanisms to prevent data leakage.
2. Management norms: Only staff necessary for medical services (such as doctors, nurses, customer service) are authorized to access your personal information, and confidentiality agreements are signed with relevant personnel; regular privacy protection training is conducted to strengthen employees' information security awareness.
3. Device and account security: When making appointments through the online system, please properly keep your personal account (if any) and verification code, and log out of your account in a timely manner when leaving the device; if you find any account abnormalities, please contact the Clinic's customer service immediately to freeze the account.

IV. User Rights

In accordance with relevant laws and regulations, you have the following rights regarding your personal information, and the Clinic will provide necessary assistance:

1. Right to inquire and correct: You may contact the Clinic at any time to inquire about the content of collected personal information; if you find any information errors (such as changes in contact phone numbers, deviations in medical history records), you may apply for correction, and the Clinic will process it within 3 working days after verification.
2. Right to delete and withdraw consent: If you terminate the use of the Clinic's services, you may apply to delete unnecessary personal information (except for medical records that need to be retained in accordance with legal regulations, such as medical records that need to be kept for at least 15 years in accordance with medical norms); you may also withdraw previously given consent to information use (such as refusing to receive health science information), but this may affect the provision of some services (such as failing to receive appointment reminders in a timely manner).
3. Right to complain and suggest: If you believe that the Clinic's information processing behaviors have damaged your privacy rights, you may file a complaint through "IX. Contact Information" in this policy. The Clinic will reply to the processing progress within 5 working days and give the final processing result within 15 working days.

V. Third-Party Information Sharing

The Clinic strictly restricts the sharing of personal information with third parties. Your information will only be provided to third parties that meet confidentiality requirements under the following necessary circumstances, and the third parties will be required to comply with this policy and relevant laws to ensure information security:

1. Cooperating medical institutions: If you need to be referred to other medical institutions or require joint diagnosis and treatment, the Clinic will only provide necessary medical history and examination information to relevant medical institutions with your prior consent.
2. Service support providers: If the Clinic entrusts third parties to provide website technical maintenance, online appointment system operation and other services, the third parties may only process information within the scope authorized by the Clinic and shall not use it for other purposes.
3. Legal mandatory requirements: If required by law, administrative law enforcement or judicial organs (such as court summons, inquiries from medical regulatory authorities), the Clinic will provide necessary personal information in accordance with the law after verifying legal documents and notify you in a timely manner (unless prohibited by law).

VI. Protection of Minors' Privacy

If you are a minor under the age of 18, you must use the Clinic's services accompanied by a legal guardian, and the guardian shall assist in providing personal information (such as the child's name, age, medical history, etc.). The Clinic collects minors' information only for providing children's dental services (such as deciduous teeth examination, pit and fissure sealing, etc.) and will explain the purpose of the information to the guardian; minors' information will not be provided to any third party without the guardian's consent.

VII. Policy Updates and Notifications

The Clinic may update this privacy policy from time to time in accordance with changes in laws and regulations, adjustments to service content, or changes in user needs. The updated policy will notify you through the following methods:

1. Displaying an "Update to Privacy Policy" announcement on the homepage of the Clinic's official website, indicating the effective date of the new policy;
2. If you have retained valid contact information, the Clinic will send policy update reminders (for important changes) via SMS or email.

It is recommended that you review this policy regularly. If you continue to use the Clinic's services after the policy update, it is deemed that you agree to the revised content; if you do not agree, please terminate the use of services in a timely manner and contact the Clinic to handle relevant matters.

VIII. Contact Information

If you have any questions about this privacy policy, need to exercise your user rights, or make a complaint, you can contact the Clinic through the following methods:

IX. Disclaimer

1. This policy only regulates the information processing behaviors of the Clinic. If you access third-party platforms (such as social media, map services) through links on the Clinic's website, the third party's privacy policy is unrelated to the Clinic, and you are advised to review the third party's rules by yourself.
2. In case of accidental disclosure of your personal information due to force majeure (such as natural disasters, cyber attacks) or exceptional circumstances specified by law, the Clinic will take remedial measures in a timely manner within the scope permitted by law, but shall not bear liability beyond a reasonable scope.

This policy is the core basis for privacy protection of Zhuhai Gefei Si Dental Clinic and is closely related to your rights and interests. Please read it carefully; if you have any objections to the content of this policy, please contact the Clinic for negotiation before using the services. If no agreement is reached, please do not use the Clinic's services.